Quick Summary
- 30-day window for defective/damaged/incorrect items
- No returns or exchanges for non-defective products (change of mind, wrong size, wrong design selection)
- Free return shipping if the product is defective or incorrect
- Refunds issued back to original payment method within 5 business days after approval
- Order cancellations/modifications allowed within 24 hours of purchase
At ThecTshirts.com, every product is made to order, custom-printed just for you. Because of this production process, we cannot accept returns or exchanges for non-defective items (such as change of mind, ordering the wrong size, or incorrect design selection).
However, if your order arrives damaged, defective, or incorrect, we’re here to make it right.
1. Order Cancellations or Modifications
- You may request to cancel or modify your order within 24 hours of purchase.
- After 24 hours, orders are processed for production and cannot be canceled or changed.
To cancel/modify, please contact us at [email protected] with the subject line:
“Order Cancellation/Modification – Order #[Your Order Number]”.
2. Returns – Defective Products Only
We only accept returns in cases where the product is:
- Defective due to manufacturing issues
- Damaged during shipping
- Incorrect item, size, or design sent
Return window: within 30 days of receiving your order.
Condition: items must be unused and in their original condition.
IMPORTANT: Due to the custom, made-to-order nature of our products, we have specific return conditions:
ELIGIBLE FOR RETURN/EXCHANGE:
- Defective products (printing errors, damaged items)
- Wrong product shipped
- Significant color variation from preview
- Size discrepancy from size chart
NOT ELIGIBLE FOR RETURN:
- Change of mind
- Wrong size selected by customer
- Minor color variations (screen display differences)
- Customer design errors
- Products damaged by customer
Return Process
STEP 1: Contact Us Email: [email protected] with:
- Order number
- Photos of the issue
- Detailed description
STEP 2: Approval
We’ll review and approve eligible returns within 24-48 hours
STEP 3: Return Shipping
- We provide prepaid return label for our errors
- Customer pays return shipping for other cases
STEP 4: Refund/Replacement
- Refunds: 5 business days after we receive return
- Replacements: New production cycle (3-5 days + shipping)
3. Refunds
- Once your request is approved, refunds are issued back to your original payment method.
- Refund processing time: 5 business days (your bank/card issuer may take an additional 3–5 days).
4. Replacements & Exchanges
- If the item is defective or incorrect, we will send you a replacement at no extra cost.
- Exchanges for non-defective items (wrong size, change of mind, etc.) are not accepted.
OUR QUALITY PROMISE
We stand behind every custom product we create:
- Free replacement for production errors
- Free reprint for damaged items
- Full refund if we cannot resolve the issue
- Customer service response within 6–8 business hours
5. Shipping Costs
- If the return is due to our error (defective, damaged, or incorrect item), we cover the return shipping costs.
- Unauthorized or non-defective returns will not be accepted.
6. Contact Us
Questions about returns, refunds, or exchanges?
Email: [email protected]
Address: 5911 Clear Valley Ave, Las Vegas, NV 89142, United States
Phone: +1 (702)-744-8770
Business Hours: Monday – Friday, 8:00 AM – 5:00 PM (EST), typically respond within 6–8 business hours