Here are some of the most common questions about TheCTShirts.com products and our ordering process. If you don’t find the answer you’re looking for, don’t hesitate to reach out to our support team!
About Our Products & Print-on-Demand (POD) Model
1.What business model does TheCTShirts.com operate on?
We proudly operate on a Print-on-Demand (POD) model. This means that every product you order is custom-made specifically for you after each purchase. We do not sell mass-produced or pre-stocked items.
2.Are TheCTShirts.com products readily available in stock?
No, our products are not held in stock. Each t-shirt is created especially for you immediately after you place your order, ensuring its uniqueness and freshness.
3.How do I know my product will be good quality?
Even though our products are printed by our partners, each item is thoroughly inspected by our POD partners before being shipped to ensure accuracy and quality. We are committed to delivering the best product to you.
4.How are your products packaged?
Your product will be packaged directly by our fulfillment partners at their respective centers to ensure safe transit.
About Ordering & Payments
1.What payment methods do you accept?
We accept a variety of secure payment methods, including major credit/debit cards (Visa, Mastercard, Paypal…)
2.Is my payment information secure?
Absolutely! All your transactions are secured using TLS (Transport Layer Security) encryption. We do not store your credit/debit card information on our systems.
3.Are there any hidden fees?
No. We are committed to pricing transparency. All costs (including shipping and applicable taxes) will be clearly displayed before you complete your payment.
About Shipping & Delivery
1.Do you ship internationally?
No. Currently, we only ship within the United States of America (US only).
2.How long will it take to receive my order?
- Processing (Production) Time: 1–2 business days.
- Shipping Time: 3–5 business days.
- Total Delivery Time: Estimated 4–7 business days.
Please note that these times may vary during holidays or peak seasons.
3.Can I track my order?
Yes. All shipments include trackable shipping numbers. You can track your order on our dedicated page: Order Tracking.
4.Will my order arrive in multiple packages?
Yes. Some orders may arrive in multiple packages depending on the fulfillment location.
5.Who is ultimately responsible for my delivery?
Although we use third-party partners for fulfillment and shipping, TheCTShirts.com remains fully responsible for fulfillment and delivery support for your order.
6.What if my shipping address is incorrect?
We are not responsible for failed deliveries due to incorrect or incomplete shipping information provided by the customer. Please double-check your address details before confirming your order.
7.Do you ship to PO Boxes or APO/FPO addresses?
No. We currently do not ship to PO Boxes or APO/FPO military addresses.
About Returns & Refunds
1.Does TheCTShirts.com accept returns?
Yes, we accept returns for both defective and non-defective products.
2.Can I return an item if I change my mind?
No. We do not accept returns due to a change of mind, wrong size choice, or buyer’s remorse. Please refer to our size charts carefully before ordering.
3.What is the timeframe for requesting a return?
You must contact us within 30 days of delivery to request a return or refund.
4.Do I need to provide proof for a faulty product?
Yes. Photo/video evidence must be submitted to qualify for a return or refund.
5.Who covers the return shipping costs?
Buyers are responsible for return shipping unless the item is defective or incorrect.
6.How and when will I receive my refund?
Refunds will be issued to your original payment method within 2 business days after the product has been inspected.
7.Can I choose between a refund or a replacement?
Yes. Customers may choose a full refund or a free replacement, depending on product availability.
8.What if my order is marked “delivered” but I haven’t received it?
If tracking shows ‘delivered’ but the item is not received, please contact the courier first. If unresolved, contact us within 7 days from the ‘delivered’ date.
9.What if my order is lost and tracking hasn’t updated?
If your order hasn’t arrived within 45 days and tracking is not updated, you will receive a full refund.
10.Are refunds accepted for items that match the description?
No. Refunds are not accepted for items that match the description, size, and image.
Customer Support
1.How quickly will you respond to my inquiries?
We will respond to return/refund requests within 24–48 hours.
2.What if my item arrives damaged?
If your item arrives damaged, report it within 48 hours with images for a replacement or refund.