1. How can I track my order?
You can track your order anytime by entering your order number and email on our Track Order page. You will receive tracking updates via email once your order ships.
2. What is the estimated delivery time?
Shipping typically takes 5-10 business days within the USA. Exact delivery times depend on your location and shipping method selected at checkout. For international shipping, times may vary.
3. Can I cancel or change my order after placing it?
Orders can be canceled or modified within 1 hour of placing them. After that, the order is processed and cannot be changed. For details, visit our Cancel/Change Order page.
4. What is your return and refund policy?
We accept returns within 30 days of delivery for defective, damaged, or incorrect items. Please review our Refund and Return Policy for step-by-step instructions and eligibility.
5. How do I initiate a return?
Contact our customer support with your order number and reason for return. We will guide you through the return process quickly and smoothly.
6. What payment methods do you accept?
We accept Visa, MasterCard, American Express, Discover, PayPal, and Apple Pay for secure and convenient payment.
7. Is my personal information secure?
Yes. We use industry-standard encryption and privacy practices to protect your data. See our full Privacy Policy for details.
8. Can I customize my order?
Currently, all our products are designed by our creative team and are not customizable. Stay tuned for future updates on personalization options!
9. Do you offer international shipping?
Yes, we ship worldwide. International shipping times and fees vary by destination. Additional customs fees may apply.
10. What if my order arrives damaged or incorrect?
If your order arrives damaged or the wrong item, contact us immediately. We will arrange for a replacement or refund at no extra cost to you.
11. How can I contact customer support?
You can reach us anytime via email at [email protected] or through our Contact Us page. We strive to respond within 24 hours.
12. Do you have a physical store?
Currently, ThecTshirt operates exclusively online to offer you the best deals and widest product range.
If you have more questions, don’t hesitate to get in touch! We’re here to help you every step of the way.